• To place an order with ARCO, we request that you send a formal Purchase Order Form to our fax at 818-707-6469 to the ATTENTION of SALES DEPARTMENT. If you do not have an open account with us, we will also need your credit references or we can ship UPS COD.
• We ship UPS and Federal Express only. International customers, we ship UPS collect and Federal Express (with your account number) only.
• U.S. Customers can either open an account for "Net 30 Days Terms" with Arco or we will ship COD (Cash on Delivery).
• We only process open accounts for customers located within the United States.
• Credit References must be faxed to 818-707-6469 to the ATTENTION of CREDIT DEPARTMENT for customers in the United States seeking an open account with Arco.
• International customers have Wire Transfer Terms. We will fax a proforma to you when your shipment is complete. Once payment is received, we will release the shipment. This has an $18.00 USD transaction charge.
• Arco does accept Credit Cards as means of payment but only through the internet. We use the service of PAYPAL.COM and BILLPOINT.COM so please contact accounting@arco-electronics.com for more information. Orders over $200 USD must be done via COD, TT, or Open Account.
• Standard Lead Times for items not in stock: Mica can average 8-10 weeks, Ceramic Disc can average 6-8 weeks, Trimmers/Padders can average up to 24 weeks, lead times for Tantalum Capacitors and MLC Chips change often so there is not a standard.

• Cancellations - Must be done 30 days before parts are scheduled to ship. They must be approved by our sales department before they can be processed.
• Reschedules - Can only be allowed twice to one purchase order. We do not permit continuous push-out's and pull-in's.
• NCNR - Non-Cancellable, Nonreturnable items may not be canceled or rescheduled.
• Returns - Returns are only accepted through a "Return Material Authorization" (RMA) number. It must be authorized by Arco beforehand and Arco must be contacted within 5 days of receipt of the shipment for an RMA number to be issued.

• Any other questions should be directed to sales@arco-electronics.com